Conferences that solve current IT challenges

IT Service Management

Conference Chair: Douglas A. Smith, Manager, Configuration Management, Health Care Service Corporation


Strategies for adopting a comprehensive ITSM (IT Service Management) approach to create business value

November 18-19, 2015


14 CPE / 1.4 CEU / CISSP / 14 PDU Credits Awarded

Conference location: Donald E. Stephens Convention Center Rosemont (O'Hare) Illinois




As IT organizations strive to support business innovation, IT Service Management will take on a greater role to deliver higher quality business producing services

In this two day conference, attendees will be provided with a framework to deliver higher quality IT services.

What You Will Learn

In this two day conference attendees will learn:

  • How to Implement a Service Level Management Office

  • Change Management & Successful ITSM Initiatives

  • How to Drive Business Transformation with ITIL and ITSM

  • Service Desk & Operational Excellence: Enabling Support Teams to Exceed Business Expectations

  • Problem Management How to Reduce Problems/Incidents to the Business

  • How to Strengthen the Relationship Between Service Management and the Business (panel discussion)

  • ITIL and the Future State How V3 Has Reshaped This Space

  • Technologies, Tools and Frameworks: Developing the Right Process

  • Problem Management for Production Stability

  • Building the Bond Between ITSM and Security

  • Changing Workforce: How to Hire for the Future

  • How to Balance Cost vs. Quality in Service Management

  • Capacity Management: How to Make Sure that IT Capacity Meets Current and Future Requirements

  • How to Drive Business Success with Service Management

  • DevOps: Integrating ITSM, Lean and Agile

  • How to Insure Your Service Program is Still Relevant

Conference Price: $749.00 per person




As is always the case at CAMP IT Conferences events, the talks will not include product presentations.  During the continental breakfast, coffee breaks, and the luncheon break you will have the opportunity to informally meet representatives from the following sponsoring companies, who have solutions in the area of the conference.